NLA/MPLA Joint Conference

Unfortunately, many Interlibrary Loan errors can be made with one click—but cannot be corrected with one click. And when a mistake is made, one can quickly think of the worst possible outcomes—disappointing patrons and librarians you wanted to help, lost items, wasted postage fees, billing issues, and more.

But don’t panic, because most Interlibrary Loan errors can be corrected with a few simple approaches, good communication skills, and the spirit of cooperation that underpins all Interlibrary Loan activities.

Amy Heberling, the University of Nebraska—Lincoln Libraries Interlibrary Loan Borrowing Associate and Lynda Clause, until recently the ILL Coordinator at Nebraska Library Commission (NLC), will share tested problem-solving methods developed during their combined 25 + 13 years of experience as Interlibrary Loan professionals. They will also highlight the differences in problems and approaches that occur in their very different working environments—a Research 1 University Library and the state agency providing ILL services for school and public libraries throughout the state.